Terms and Conditions
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- We accept payments in favor of "Ultra Elite Lifts & Escalators Contracting LLC". Please note that all our listed prices are exclusive of taxes.Bank Name: Dubai Islamic Bank Account No: 097524211127501 Swift Code: DUIBAEAD IBAN:AE620240097524211127501.We DO NOT accept cash payments in any form.
- For seamless online payment experiences, kindly forward your transaction details - inclusive of your name, city, and amount - to crm@nibavlifts.com. Upon successful payment realization, we'll promptly acknowledge and provide you with a receipt.
- To ensure optimum performance, please ensure a stabilized power connection of Single Phase 230V - 50/60 Hz, complemented by a minimum 32 Amp supply and a circuit breaker.
- Your partnership is essential. For the lift installation, we request customers to manage any required civil works. Additionally, should there be a need, please arrange for structural support on your end.
- For those who require flexibility, we're happy to accommodate installation requests outside of standard working hours, subject to a nominal fee and our team's availability.
- Our commitment to you includes a robust 5 Year product warranty and a 1 Year service warranty. This covers parts, granted the lift receives regular care and service by our trained Nibav Lifts experts. Ensuring these conditions is the key to uninterrupted warranty benefits.
- The validity of the product warranty is contingent upon the uninterrupted renewal of the Annual Maintenance Contract (AMC). Failure to renew the AMC without any gaps renders the product warranty null and void.
- The delivery timeline of 4 Months is provided from the date of the Order form signing and when all payments are received by Nibav Lifts. Delivery and Installation might extend based on site conditions.
- In the rare event of unforeseen external disruptions (Force Majeure), there may be reasonable extensions to our service timelines. Should such an eventuality extend beyond 60 days, we assure you transparency and the option to terminate the Works without any obligations.
- We are delighted to offer complimentary lift storage for the initial seven days. Beyond this grace period, minimal storage fees will apply.
- Rest assured, our operations uphold the esteemed legal standards of Dubai,UAE. In the unlikely event of disputes, they will be judiciously addressed exclusively within UAE jurisdiction.
- Any additional representations, warranties, or commitments made outside of this contract, in any form, will not be considered valid.
- Free cancellation with a full refund is available within 24 hours of receiving the quotation.
- If the order is cancelled after 24 hours but before production begins, 25% of the total contract value or lift cost (whichever is higher) will be retained.
- Once production has commenced, 60% of the total contract value or lift cost (whichever is higher) will be retained.
- If the order has been prepared for dispatch, 85% of the total contract value or lift cost (whichever is higher) will be retained.
- Upon completion of delivery, 100% of the total contract value will be chargeable.
- In the event that the customer wants to store the lifts at a warehouse after arrival at the seaport, all expenses related to transportation, loading, unloading, storage, handling, and any other associated activities shall be borne solely by the customer.
- To facilitate the smooth installation of elevators, our team may suggest local civil and electrical contractors who can assist customers in performing site modifications required for installation.
- Please note that these contractors are independent third-party vendors, and their services are offered solely as a convenience to our customers. While we may share their contact details, our company does not endorse, supervise, or assume any responsibility or liability for the quality, safety, timeliness, or outcome of their work.
- Customers are advised to engage with such contractors at their own discretion and to ensure all necessary due diligence before proceeding with any work.
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- Any additional representations, warranties, or commitments made outside of this contract, in any form, will not be considered valid.
- Free cancellation with a full refund is available within 24 hours of receiving the quotation.
- If the order is cancelled after 24 hours but before production begins, 25% of the total contract value or lift cost (whichever is higher) will be retained.
- Once production has commenced, 60% of the total contract value or lift cost (whichever is higher) will be retained.
- If the order has been prepared for dispatch, 85% of the total contract value or lift cost (whichever is higher) will be retained.
- Upon completion of delivery, 100% of the total contract value will be chargeable.
- In the event that the customer wants to store the lifts at a warehouse after arrival at the seaport, all expenses related to transportation, loading, unloading, storage, handling, and any other associated activities shall be borne solely by the customer.
- To facilitate the smooth installation of elevators, our team may suggest local civil and electrical contractors who can assist customers in performing site modifications required for installation.
- Please note that these contractors are independent third-party vendors, and their services are offered solely as a convenience to our customers. While we may share their contact details, our company does not endorse, supervise, or assume any responsibility or liability for the quality, safety, timeliness, or outcome of their work.
- Customers are advised to engage with such contractors at their own discretion and to ensure all necessary due diligence before proceeding with any work.